Returns & Refunds
We want you to be obsessed with your Made By Mitchell products, but if something isn't right, you can return unopened and unused items within 14 days of delivery. Please ensure all seals are intact due to hygiene regulations within the beauty industry.
Check Eligibility
Ensure your items are unused, in their original neon packaging, and that the hygiene seals have not been tampered with.
Start Your Return
Visit our online returns portal with your order number and email address to generate your unique return authorization.
Pack Your Parcel
Securely pack your items to prevent damage during transit and include your order slip inside the package.
Ship & Track
Drop off your package at your nearest courier point and keep your proof of postage until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing